How do I place my order?Ordering Online is the preferred method of ordering for a few reasons. Your order will be accurate as to how you typed it. There will be no human errors such as taking down the name or address incorrectly. Ordering online is easy and safe. Simply add the items of interest to your shopping cart and when you are ready to checkout, click Checkout. Then just follow the instructions.
Note! In order to protect the Cardholder and Merchant, we compare the address information given with the address to which your credit card statement is mailed. If any part of this address is incorrect, the transaction will be rejected
Please note, nameplates - which require customization will require a longer processing time (usually 2-3 business days) before packing and shipping. We make every effort to accurately set this expectation by listing shipping times in the item description pages. We want to ensure that your order is shipped to you as quickly as possible.
What are my shipping options? There are primary two ways to receive your order: Expedited Parcel (Ground Shipping) - The most economical delivery method and XpressPost (Air Shipping) - The quickest delivery method.
Do you deliver to P.O. Boxes? Yes, we do: to make sure that orders being sent to PO boxes and rural route addresses get to their proper destination, please include a physical street address or highway number with your order.
Do you ship to APO addresses? Yes. This is a very economical way of shipping internationally. Just allow an additional week for delivery for APO destinations on top of your delivery option.
What are APO/FPO shipping/delivery times? Orders to APO/FPO addresses – standard delivery times as to CONUS plus additional week, but will depend on the destination country and can be delayed in customs.
How will I know that my order is shipped? You will receive an e-mail notification when your order ships. This email will contain your shipment item number and approximate time of delivery.
When can I expect to receive my order?This depends on the shipping method you select. Please use the Shipping Estimator tool in your Shopping Cart to calculate the delivery times for each shipping option. During busy periods and holidays, delivery may take longer than estimated.
Can I track my order?A tracking number will be provided to you via e-mail when your order is shipped.
I have not received my order yet? If you have received a shipping confirmation e-mail, you order has been shipped form our warehouse. Check the estimated delivery times for your shipping method.
Do you have a no hassle return policy?YES! If not satisfied, simply return items within 7 days in its original condition and we will refund the purchase price (less shipping and handling). Please reference your order number and include your request for return or exchange in the return shipment
*PLEASE BE ADVISED THAT CUSTOM NAMEPLATES ARE NON-RETURNABLE.
How do I return an item? Return your item/s using US Postal Service to: Jastro H.A., Inc. 1562 Lonsdale Ave., PO Box 54017 North Vancouver, BC V7L 1J9 Canada
What if I received a defective item? If your item appears to be damaged or have a defect please notify us via e-mail. Please explain what is wrong with the item and remember to include your order number. We will happily replace it for you.
We ask that you do not ship defective merchandise back to us, as we are unable to reimburse you for the costs of return shipping. Instead, please hold on to any defective merchandise for 10 business days while your replacement item is being shipped to you. In some cases we may ask the shipping carrier to collect the defective item at our expense.
How do I return or exchange a defective product?We would be pleased to refund or exchange your purchase, within 7 days of receiving your order. Please do not ship anything without contacting us first. All returns must be shipped to us via parcel post surface mail and all parcels containing returned merchandise must be clearly marked "return of goods".
Am I charged shipping for returns or exchanges? If you are returning an item for a refund, please be aware that you will be refunded for the price of the item only. Original shipping charges and return shipping charges will not be refunded. If you are returning an item for an exchange, you will not be billed additional shipping charges for the shipment of the exchange item.
Please also note that if you have received a damaged or defective item, you should not return it - please contact us first via our secure Get In Touch email form further instructions.
If I return a product, how long do I have to wait for a refund? When you return a product, you will receive a refund within 3 business days of us receiving and verifying the item. When you return a product that you have purchased using a credit card, the same card you used will be credited with the refund.
